Customer Service Representative

S.R. Recruiters

Job Summary

Communication Skills for Agent/Customer interaction:

(Voice based Program)

Clarity of Speech in language supported by agent (English and Hindi mandatory)

Strong Communication, Customer Service attitude and problem solving ability

Rate of speech adaptable to customer conversation

Extremely good Grammatical and sentence formation skills

Good vocabulary and use of common phrasing in language supported by agent

Proficiency in reading and comprehending the written English language

Attentive listening able to listen and probe in order to recognize important information and identity customer needs

Patience to resolve complex issues and customer demand beyond policies

Negotiation skills and provide effective rebuttals to objections raised by customers/ callers

Communication skills should be assessed using online / voice assessment tool [Versant or other similar tool] a. For inbound Tech program, versant [or similar other tool] score of 5 or above is required b. For Outbound and Non Tech Queues, versant [or similar other tool] score of 3 or above is required

(Non Voice)

Strong Communication, Customer Service attitude and problem solving ability

Extremely good Grammatical and sentence formation skills

Good vocabulary and use of common phrasing in language supported by agent

Proficiency in reading and comprehending the written English language

Attentive listening able to listen and probe in order to recognize important information and identity customer needs

Patience to resolve complex issues and customer demand beyond policies

Typing speed of > 30 WPM

Required Experience, Skills and Qualifications

Education: For Technical category: Graduate degree/diploma (10+2+3) in a technical field such as B-Tech, B-SC, BCA or other formal technical diploma/ graduation.

• Experience

  0 - 2 Years

• No. of Openings

  30

• Education

  Diploma, Any Bachelor Degree

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office