Customer Service Representative

S.R. Recruiters

Job Summary

Communication Skills for Agent/Customer interaction:

(Voice based Program)

• Clarity of Speech in language supported by agent (English and Hindi mandatory)

• Strong Communication, Customer Service attitude and problem solving ability

• Rate of speech adaptable to customer conversation

• Extremely good Grammatical and sentence formation skills

• Good vocabulary and use of common phrasing in language supported by agent

• Proficiency in reading and comprehending the written English language

• Attentive listening – able to listen and probe in order to recognize important information and identity customer needs

• Patience to resolve complex issues and customer demand beyond policies

• Negotiation skills and provide effective rebuttals to objections raised by customers/ callers

• Communication skills should be assessed using online / voice assessment tool [Versant or other similar tool] a. For inbound Tech program, versant [or similar other tool] score of 5 or above is required b. For Outbound and Non Tech Queues, versant [or similar other tool] score of 3 or above is required

(Non Voice)

• Strong Communication, Customer Service attitude and problem solving ability

• Extremely good Grammatical and sentence formation skills

• Good vocabulary and use of common phrasing in language supported by agent

• Proficiency in reading and comprehending the written English language

• Attentive listening – able to listen and probe in order to recognize important information and identity customer needs

• Patience to resolve complex issues and customer demand beyond policies

• Typing speed of > 30 WPM

Required Experience, Skills and Qualifications

Education: • For Technical category: Graduate degree/diploma (10+2+3) in a technical field such as B-Tech, B-SC, BCA or other formal technical diploma/ graduation.

• Experience

  0 - 2 Years

• No. of Openings

  30

• Education

  Diploma, Any Bachelor Degree

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office