Job description
Customer Service Representative (Inbound International Voice Process – Rotational Shift)
Job Description
Responsibilities:
Answer incoming calls from customers to take orders, answer inquiries and questions, Handle complaints, troubleshoot problems and provide information.
Answer calls and respond to emails.
Provide customers with product and service information.
Process orders.
Identify and escalate priority issues.
Document all call information according to standard operating procedures.
Proficient in relevant computer applications.
5 working days with 2 rotational week off
Minimum 06 months - 1 year of experience required
Requirements:
Excellent communication and presentation skills.
Strong phone contact handling skills and active listening.
Ability to multitask, prioritize, and manage time effectively.
Proven customer support experience or experience as a Client Service Representative.
Track record of over-achieving quota.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Job Types: Full-time, Regular / Permanent
Salary: ₹20, - ₹35, per month
Benefits:
Commuter assistance
Food provided
Paid sick time
Paid time off
Schedule:
Rotational shift
UK shift
Supplemental pay types:
Overtime pay
Performance bonus
Shift allowance
Education:
Higher Secondary(12th Pass) (Required)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
English (Required)
Bengali (Required)
Shift availability:
Night Shift (Preferred)
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Experience
1 - 5 Years
No. of Openings
20
Education
Diploma, Higher Secondary, Any Bachelor Degree
Role
Customer Service Representative
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
1 - 5 Years
20 Openings
2.0-4.0 Lac/Yr
Face-to-Face interview
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