Customer Service Representative Inbound International Voice Process Rotational

TMTI GLOBAL

Job description

Customer Service Representative (Inbound International Voice Process Rotational Shift)

Job Description

Responsibilities:

Answer incoming calls from customers to take orders, answer inquiries and questions, Handle complaints, troubleshoot problems and provide information.

Answer calls and respond to emails.

Provide customers with product and service information.

Process orders.

Identify and escalate priority issues.

Document all call information according to standard operating procedures.

Proficient in relevant computer applications.

5 working days with 2 rotational week off

Minimum 06 months - 1 year of experience required

Requirements:

Excellent communication and presentation skills.

Strong phone contact handling skills and active listening.

Ability to multitask, prioritize, and manage time effectively.

Proven customer support experience or experience as a Client Service Representative.

Track record of over-achieving quota.

Familiarity with CRM systems and practices.

Customer orientation and ability to adapt/respond to different types of characters.

Job Types: Full-time, Regular / Permanent

Salary: 20, - 35, per month

Benefits:

Commuter assistance

Food provided

Paid sick time

Paid time off

Schedule:

Rotational shift

UK shift

Supplemental pay types:

Overtime pay

Performance bonus

Shift allowance

Education:

Higher Secondary(12th Pass) (Required)

Experience:

total work: 1 year (Preferred)

Customer service: 1 year (Preferred)

Language:

English (Required)

Bengali (Required)

Shift availability:

Night Shift (Preferred)

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• Experience

  1 - 5 Years

• No. of Openings

  20

• Education

  Higher Secondary, Diploma, Any Bachelor Degree

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office