Job Position Customer Service Representative
Location - Kolhapur
Job Description - Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Responsibilities and Duties
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and
explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analysing customer needs.
Prepares product or service reports by collecting and analysing customer information.
Contributes to team effort by accomplishing related results as needed.
Qualifications and Skills
Skills
Customer service
Product knowledge
Market knowledge
Quality focus
Problem solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking
Experience:
Freshers may apply
Experienced candidates will be get salary hike.
Education:
Graduate (Preferred)
Job Type: Full-time
- Experience0 - 1 Years
- No. of Openings5
- EducationAny Bachelor Degree
- RoleCustomer Service Representative
- Industry TypeCall Centre / BPO / KPO / ITES / LPO
- Gender[ Male / Female ]
- Job CountryIndia
- Job TypeWork from Office