Customer Service Representative

Pacific Placements and Business Consultancy Pvt. Ltd.

Job Position – Customer Service Representative

Location - Kolhapur

Job Description - Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Responsibilities and Duties

• Serves customers by providing product and service information and resolving product and service problems.

• Attracts potential customers by answering product and service questions and suggesting information about other products and services.

• Opens customer accounts by recording account information.

• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and

explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

• Maintains financial accounts by processing customer adjustments.

• Recommends potential products or services to management by collecting customer information and analysing customer needs.

• Prepares product or service reports by collecting and analysing customer information.

• Contributes to team effort by accomplishing related results as needed.

Qualifications and Skills

Skills –

• Customer service

• Product knowledge

• Market knowledge

• Quality focus

• Problem solving

• Documentation skills

• Phone skills

• Listening

• Resolving conflict

• Analyzing information

• Multi-tasking

Experience:

• Freshers may apply

• Experienced candidates will be get salary hike.

Education:

• Graduate (Preferred)

• Job Type: Full-time

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office