Customer Service Representative

Sunshine

Available Job Location : Delhi, Patna, Darbhanga, Lucknow, Varanasi, Kanpur, Ranchi, Deoghar, Kolkata, Bhubaneswar, Bhopal, Indore.

JOB RESPONSIBILITIES

The following responsibilities are associated with this job role:

• Assist passengers with self-service check-in kiosks

• Inspect and verify passenger documentation

• Issue boarding passes and reschedule passengers affected by flight interruptions or

cancellations

• Manage passenger baggage processing including handling and fee calculation if applicable

• Assist passengers as needed through arrival and check in processes including support for

passengers with special requirements such as unaccompanied minors (UM), VIP passengers

and passengers needing wheelchair assistance

• Direct passengers through Customs, Immigration, and quarantine as required

• Make public address announcements as required

• Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate

checked bags (cleared through security) are made available for loading upon departure and

delivery to passengers upon arrival

• Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security

requirements

• Comply with Swissport Standard Operating Procedures (SOP’s)

• Operate computers and specialist equipment such as air-bridge, scanners and airline specific

software

• Produce work-related documentation when required

• Maintain the highest standards of safety and security at all times

Criteria needed for this job

Age : 18 years to 28 years

Qualification: 12th Pass or Above

• Male and Female both can apply.

Communication: Good in Hindi and English

Salary: 21,000/- to 25,000/-

• Experience

  0 - 1 Years

• No. of Openings

  56

• Education

  Higher Secondary

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office