Customer Service Representative

Group Bayport

We are looking for a Customer Service Representative to join our Team. The ideal candidate must be passionate about smooth-line customer experience with the company by handling queries, inquiries, providing shipment and related information. Customer satisfaction is our extreme point and their satisfaction is the source of our inspiration.

Designation – Customer Service Representative

Location – Gurugram (Haryana), India. (Work from office)

Working Days: Rotational 5days (Night Shift)

Job Responsibilities:

Improve customer service experience, create engaged customers and facilitate organic growth.

Take ownership of customers' issues and follow problems through to resolution.

Set a clear mission and deploy strategies focused towards that mission.

Keep accurate records and document customer service actions and discussions.

What we require (Desired Skills and abilities)

Skills:

Excellent knowledge of management methods and techniques

Proficiency in English.

Simple, unambiguous, understandable communication skills.

Awareness of industry’s latest technology trends and application

Strong client-facing and communication skills.

Advanced troubleshooting and multi-tasking skills.

Experience:

Experience in providing customer service support with — eCommerce, advertising, public relations, or in-house agency preferred

Working knowledge of customer service software, databases and tools.

Qualifications:

12th/Diploma/ Bachelors’ Degree + Excellent communication skills.

• Experience

  2 - 6 Years

• No. of Openings

  10

• Education

  Diploma, Higher Secondary, Any Bachelor Degree

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office