Customer Service Representative

  • icon job experience 2 - 8 Years
  • icon job opening 999 Openings
  • icon salary Not Disclosed
  • icon job location Bangalore
  • Face-to-Face interview Face-to-Face interview

Job Description

We are looking for a customer-oriented service representative.

What does a Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skil
  • Experience

    2 - 8 Years

  • No. of Openings

    999

  • Education

    Diploma, Any Bachelor Degree, B.A

  • Role

    Customer Service Representative

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Home

About Proveet Company

The companys ongoing relationship has seen the construction of some of the States most expansive road networks, spanning from Margaret River in the south; throughout the metropolitan area; and north to the remote regions.

Through this experience, it has developed an unrivalled knowledge of the unique conditions of the State, and an ability to work within Main Roads stringent industry standards, contractual arrangement and specifications.

Provett Construction is also known for its ability to work well with other mid-tier constructors in partnership arrangements including joint venture agreements, and as a specialised subcontractor to tier 1 constructors. Its long-term partnership with Queensland bridge construction specialist, Albem Operations, helping them enter the Queensland market with the recent completion of road rehabilitation works in the far north of the State.
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