Job Description: Customer Care Service
Position: Customer Care Service Representative
About the Company:
VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and customer-focused individuals to join our team as Customer Care Service Representatives.
Roles & Responsibilities:
1. Handle Customer Inquiries: Respond promptly to customer inquiries and provide accurate information about products.
2. Resolve Issues: Address and resolve customer complaints and concerns in a professional and empathetic manner.
3. Order Processing: Assist customers with placing orders, processing payments, and updating order status.
4. Product Knowledge: Develop a comprehensive understanding of VLEBazaar's product catalog.
5. Communication: Communicate effectively with customers.
Requirements:
- Excellent communication skills, both verbal and written.
- Familiarity with e-commerce platforms and customer relationship management.
- Graduation in any discipline (prior customer service experience is a plus but not mandatory).
- Basic computer and internet skills.
- Willingness to work at the company's office location in Gurugram, Haryana.
Salary Range: INR 12,000 to INR 15,000 per month (based on experience and performance)
Office Location:
Block X, 52, DLF Cyber City, Gurugram, Haryana,
0 - 2 Years
4 Openings
1.5-1.8 Lac/Yr
Face-to-Face interview
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