Customer Service Representative

Rare Solutions Pvt Ltd.

**Requirements: **

1. Excellent English grammar with a typing speed of 50 wpm and high fluency in

spoken English with an accent.

2. Graduate degree required.

3. Proficient English-speaking skills.

4. Relevant experience in eCommerce end-to-end operations.

5. Only candidates with experience in the relevant field may apply.

6. Final interview round will be conducted with client representatives.

**Responsibilities: **

1. Respond to customer inquiries via chat, email, and phone promptly and

professionally.

2. Assist customers with order placement, product inquiries, account management,

and issue resolution.

3. Provide accurate and detailed information regarding company products, policies,

and procedures.

4. Handle customer complaints and resolve conflicts effectively and efficiently.

5. Troubleshoot technical issues and escalate complex problems to appropriate

departments.

6. Ensure customer satisfaction by going above and beyond to meet their needs

and expectations.

7. Document all interactions with customers accurately in the CRM system.

8. Collaborate with other team members to improve processes and enhance the

overall customer experience.

9. Stay updated on industry trends and product knowledge to better assist

customers.

**Key Skills: **

1. Excellent communication skills, both written and verbal.

2. Strong problem-solving abilities.

3. Ability to remain calm and composed under pressure.

4. Attention to detail and accuracy.

5. Empathy and patience when dealing with customers.

6. Ability to multitask and prioritize tasks effectively.

7. Proficiency in MS Office and CRM software.

• Experience

  2 - 5 Years

• No. of Openings

  10

• Education

  B.Com

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office