Customer Service Representative

Onebase Construction Private Limited

1 - 3 Years
3 Openings
Not Disclosed
Mumbai
Face-to-Face interview

Key Skills

Microsoft Office Communication Skills Customer Care Customer Support Customer Service

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Job Description

ONEBASE Construction Pvt Ltd is a real estate company located in Mumbai. The company was established in 2022 with a mission to create a niche in the construction industry and all its related horizontals through a clean and positive outlook. ONEBASE Construction has delivered over 5 million sq. ft. of residential, commercial, and retail units. The company strives to be customer-centric through sheer honesty, empathy, and delivering only quality offerings that are value for money to discerning customers.

Role Description

This is a full-time on-site role for a Customer Service Representative. The Customer Service Representative will be responsible for handling customer inquiries, complaints, and feedback through various channels. The Representative will also be responsible for improving customer satisfaction and customer experience through prompt and efficient service. This role is located in Mumbai.

customer service representative is someone who helps customers with their questions, problems, and requests related to a product or service. They can work in different settings, such as call centers, retail stores, or online platforms. They use various communication channels, such as phone, email, chat, or social media, to provide information and support to customers. Some of the skills and qualities that a customer service representative needs are:

Communication skills: They need to be able to listen to customers’ needs and concerns, and provide clear and accurate responses. They also need to use appropriate language and tone, and avoid jargon or slang.

Problem-solving skills: They need to be able to identify the root cause of a customer’s issue, and offer effective solutions. They also need to be able to handle difficult or angry customers, and escalate complaints when necessary.

Computer skills: They need to be able to use various software and tools to access customer information, process transactions, and record interactions. They also need to be