Walk-In Interview For Customer Service Representative

Net Hire World

To manage customer inquiries, complaints, and provide information about a companys products and services.

Duties and responsibilities include:

Responding to customer inquiries via email in a prompt and professional manner

Investigating and resolving customer complaints and concerns

Providing product information and guidance to customers

Working closely with other departments to resolve customer queries

Maintaining a record of customer interactions and transactions

Reviewing and improving email communication and response templates

Ensuring adherence to company policies and procedures in all email correspondences

Escalating complex issues to the relevant department or superior for resolution

Maintaining knowledge of new product offerings and ongoing promotions

Providing feedback on the efficiency of the customer service process

Required

Experience in customer service or customer handling

Good verbal and written communication skills

Professional and dynamic individual

Job Types: Full-time, Permanent

Pay: 20, - 35, per month

Benefits:

Health insurance

Paid sick time

Paid time off

Provident Fund

Schedule:

Day shift

Evening shift

Rotational shift

Ability to commute/relocate:

Sarita Vihar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

• Experience

  6 - 7 Years

• No. of Openings

  30

• Education

  Professional Degree

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  gurgaon sec18