Customer Service Representative - Mahape Navi Mumbai

  • icon job experience 1 - 5 Years
  • icon job opening 40 Openings
  • icon salary 2.0-4.0 Lac/Yr
  • icon job location Mahape Navi Mumbai
  • icon job posting Posted 3 days ago
  • Telephonic interview Telephonic interview

Job Description

Call Center Agent Job Responsibilities:

Inbound Calls:

Answer incoming customer calls promptly and professionally.

Provide accurate information and assistance to customers.

Customer Assistance:

Address customer inquiries, concerns, and issues in a courteous and efficient manner.

Resolve problems and escalate complex issues to the appropriate team.

Data Entry:

Accurately enter and update customer information in the system during and after each

call.

Product/Service Knowledge:

Maintain a thorough understanding of the products or services being offered.

Stay informed about updates, promotions, and changes.

Communication Skills:

Clearly and effectively communicate information to customers.

Follow communication scripts when applicable.

Multitasking:

Handle multiple tasks simultaneously, such as listening to customer inquiries while

entering data.

Quality Assurance:

Adhere to established call center protocols and quality standards.

Participate in training sessions to improve skills and knowledge.
  • Experience

    1 - 5 Years

  • No. of Openings

    40

  • Education

    Higher Secondary, B.A, B.Com, B.Sc, Post Graduate Diploma, M.A, M.B.A/PGDM, M.Com

  • Role

    Customer Service Representative

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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