Customer Service Representative - Mahape Navi Mumbai

Lumina Voice pvt ltd

Call Center Agent Job Responsibilities:

Inbound Calls:

Answer incoming customer calls promptly and professionally.

Provide accurate information and assistance to customers.

Customer Assistance:

Address customer inquiries, concerns, and issues in a courteous and efficient manner.

Resolve problems and escalate complex issues to the appropriate team.

Data Entry:

Accurately enter and update customer information in the system during and after each

call.

Product/Service Knowledge:

Maintain a thorough understanding of the products or services being offered.

Stay informed about updates, promotions, and changes.

Communication Skills:

Clearly and effectively communicate information to customers.

Follow communication scripts when applicable.

Multitasking:

Handle multiple tasks simultaneously, such as listening to customer inquiries while

entering data.

Quality Assurance:

Adhere to established call center protocols and quality standards.

Participate in training sessions to improve skills and knowledge.

• Experience

  1 - 5 Years

• No. of Openings

  40

• Education

  Higher Secondary, B.A, B.Com, B.Sc, Post Graduate Diploma, M.A, M.B.A/PGDM, M.Com

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office