Direct Walk-In For Customer Service Representative Freshers

Infologia Technologies

We are seeking Customer Support Representatives to join our call center team. The ideal candidate will be responsible for handling customer qualifications, providing solutions, and ensuring a high level of customer satisfaction. The role involves working in a dynamic and fast-paced environment while adhering to company policies and maintaining service quality standards.

Key Responsibilities:

Process Adherence: Follow standard operating procedures and ensure compliance with quality and service guidelines.

Problem Solving: Communicate with customer to qualify as per clients requirement and transfer call to the second level associate.

Documentation: Maintain detailed logs of interactions and document any actions taken.

Key Responsibility Areas: Meet or exceed daily, weekly, and monthly targets, including call handling time, resolution rates, and customer satisfaction scores.

Required Skills:

Communication: Excellent verbal and written communication skills in English.

Customer Focus: Strong customer service orientation with the ability to manage diverse customer concerns.

Problem-Solving: Ability to understand customer requirement effectively and efficiently.

Technical Proficiency: Basic understanding of computer systems, CRM software, and telephone systems.

Time Management: Ability to prioritize tasks and manage time effectively in a high-volume environment.

Job Types: Full-time, Permanent, Fresher

Pay: 15, - 25, per month Take Home + Incentives based on your performance!

• Experience

  0 - 3 Years

• No. of Openings

  10

• Education

  Higher Secondary

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Walk-in interview location

  Sarayu park, New colony Chrompet