Customer Service Representative
GroundOps Pvt. Ltd

  • icon job experience 2 - 8 Years
  • icon job opening 10 Openings
  • icon salary 3.5-6.0 Lac/Yr
  • icon job location Ahmedabad
  • icon job posting Posted 31 days ago
  • Face-to-Face interview Face-to-Face interview
Key Skills

Customer Relationship International Call Center Communication Skills Inbound Voice Process Customer Calling

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Job Description

Responsible for Taking inbound calls from customers in US and UK (International Voice/Semi-voice Process)

Learn and practice on existing and new products offered

Client Relationship Management via direct interactions with the clients

Thoroughly Learn functions of software and products offered to customers

Co-ordinate with other departments to resolve customer queries and fulfil needs

Complete all assigned customer tickets timely and ensure customer satisfaction
  • Experience2 - 8 Years
  • No. of Openings10
  • EducationB.A, B.C.A, B.B.A, B.Com, B.Ed, Bachelor of Hotel Management, B.Sc, B.E, B.Tech, Any Bachelor Degree
  • RoleCustomer Service Representative
  • Industry TypeCall Centre / BPO / KPO / ITES / LPO
  • Gender[ Male / Female ]
  • Job CountryIndia
  • Job TypeWork from Office
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About GroundOps Pvt. Ltd

GroundOps provides Knowledge Process Outsourcing services to Ground Transportation Industry to corporates like Disney, Netflix, Paramount, Goldman Sachs etc. in USA and Canada. Our culture is to maintain a balance between customer centricity and employee centricity. This has helped us grow exponentially in just over 1 year. Our growth is testament to our resolve towards our commitments. The company believes in building an environment to nurture talent and focus on developing managers for future business operations.
Our services enable businesses to harness the power of technology and Human Capital to execute their ground transportation operations. We provide services through different modes through Voice, Email and Chat Support.
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