Urgent Opening For Customer Service Representative

Foxy Digits

We are seeking a dynamic and customer-focused International Customer Care Executive proficient in English to join our team. The ideal candidate will be responsible for providing exceptional customer service to our international clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

Manage inbound and outbound customer calls and emails in a professional and efficient manner

Provide accurate information about products, services, and policies to customers

Resolve customer complaints and issues promptly and effectively

Identify and escalate priority issues to the appropriate department or supervisor

Maintain a positive, empathetic, and professional attitude toward customers at all times

Ensure customer satisfaction through active listening and problem-solving

Collaborate with team members and other departments to improve customer service experience

Maintain accurate and detailed records of customer interactions and transactions

Meet and exceed customer service performance goals and targets

Requirements:

12th or Bachelor's degree or equivalent

Fluency in English (written and verbal) is a must; proficiency in additional languages is a plus

Proven customer support experience or experience in a similar role

Strong phone contact handling skills and active listening

Excellent communication and interpersonal skills

Ability to multi-task, prioritize, and manage time effectively

Job Types: Full-time, Permanent

• Experience2 - 4 Years
• No. of Openings1
• EducationHigher Secondary
• RoleCustomer Service Representative
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• GenderMale
• Job CountryIndia
• Job TypeWork from Office