Hiring For Customer Service Associate

First Credit Services

First Credit Services Inc. is a Digital Debt Collection and Business Process Outsourcing company located in Thane. We have over 25 years of compliant collections and receivables management experience. We offer customized outsourcing programs, tailored to the specific needs of each business partner, with a hyper-personalized and omnichannel approach towards collection strategies. We have a global presence in several locations around the world and are capable of collecting in most countries.

Role Description

This is a full-time on-site role for a Customer Service Specialist. The specialist will be responsible for handling customer inquiries and complaints, providing accurate information on products and services, resolving customers' issues, and ensuring customer satisfaction. The specialist will assist customers via phone and email, and will be located in Thane.

Qualifications

Customer Support and Customer Service skills Experience in resolving customers' issues and ensuring customer satisfaction Excellent Phone Etiquette and Customer Experience skills Strong ability to multitask Excellent written and verbal communication skills in English and Hindi Experience in the debt collection or financial services industry is a plus Bachelor's degree in any field

• Experience

  0 - 6 Years

• No. of Openings

  10

• Education

  Higher Secondary, Secondary School, Any Bachelor Degree

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office