Customer Service Representative

Credence Resource Management

Credence Resource Management

Job Roles & Responsibilities

 As an Executive - Customer Service, you will be responsible to communicate with consumers of

healthcare and telecommunication providers in the United States to collect on overdue and

unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and

negotiating for the overdue payment, on behalf of the client.

 Utilize effective verbal communication and customer service skills while communicating with

customers to resolve the account delinquency.

 Able to manage difficult customer issues while working in a fast paced environment

 Determine the reason for delinquency and best course of action to assist our Borrowers.

 Engage our consumers with the highest level of respect and dignity.

 Document all collection efforts for each assigned account in accordance with established

procedures and compliance policies.

 Communicate professionally and regularly with leadership and peers on status of accounts,

escalations in accordance with established standards.

 Ensure all accounts in assigned lists are managed accurately and timely.

 Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound)

environment.

 Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work

date follow up assignments

• Experience

  1 - 7 Years

• No. of Openings

  10

• Education

  Higher Secondary

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office