JOB DESCRIPTION - BRANCH BANKING_CUSTOMER SERVICE OFFICER
Basic Information
Position Title
Customer Service Desk
Grade/Level
EXECUTIVE, SR. EXECUTIVE, AM
Vertical
Liability
Location
Branch
Business
Retail Branch Banking
Department
Customer Service
Organizational Relationships
Position Reporting to
Branch Operations & Service Manager
Direct Reports if any
NA
Job Purpose
Qualification
Graduate, Preferably Post Graduate
Relevant Experience
0-2 Years of Customer Service/ Front Desk experience in Banking or finance sector.
Functional Competencies
Ensuring that the customer receives a superior level of service during his banking transactions at the branch by coordinating between tellers / Team Leaders and customers.
Behavioral Competencies
Ability to handle customers with calmness, solution finder and patience to handle queries.
Excellent Communication Skills and negotiation Skills.
Job Responsibilities
Financial Responsibilities
Cross sells and promotes all banking products
Non Financial Responsibilities
Maker-checker roles, custodians, May I Help You role for customers and inventory authorizers.
Custodian- Custody of Safe Deposit Locker, and maintaining custody and safety of the locker/vault/keys, reviewing the contents or custody on a regular basis, following the prescribed safety precautions.
Responsible for customer service by meeting immediate requirements at the front end including disbursal and management of cash, processing of demand drafts, cheque deposits, handling and resolution of customer queries.
Responsible for resolution of customer grievance redressal, address customer queries and offer the best solution based on bank policies and guidelines.
Assist customers in their banking transactions and Refer customers to appropriate desk of the Branch /Bank.
Tracks and develops plans to improve service quality.
URGENT NEED FRESHER OR EXPERIENCE CANDIDATES , BOTH CAN APPLY
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