Customer Service Officer

CAREER SMITH

JOB DESCRIPTION - BRANCH BANKING_CUSTOMER SERVICE OFFICER

Basic Information

Position Title

Customer Service Desk

Grade/Level

EXECUTIVE, SR. EXECUTIVE, AM

Vertical

Liability

Location

Branch

Business

Retail Branch Banking

Department

Customer Service

Organizational Relationships

Position Reporting to

Branch Operations & Service Manager

Direct Reports if any

NA

Job Purpose

Qualification

Graduate, Preferably Post Graduate

Relevant Experience

0-2 Years of Customer Service/ Front Desk experience in Banking or finance sector.

Functional Competencies

Ensuring that the customer receives a superior level of service during his banking transactions at the branch by coordinating between tellers / Team Leaders and customers.

Behavioral Competencies

Ability to handle customers with calmness, solution finder and patience to handle queries.

Excellent Communication Skills and negotiation Skills.

Job Responsibilities

Financial Responsibilities

Cross sells and promotes all banking products

Non Financial Responsibilities

Maker-checker roles, custodians, ‘May I Help You’ role for customers and inventory authorizers.

Custodian- Custody of Safe Deposit Locker, and maintaining custody and safety of the locker/vault/keys, reviewing the contents or custody on a regular basis, following the prescribed safety precautions.

Responsible for customer service by meeting immediate requirements at the front end including disbursal and management of cash, processing of demand drafts, cheque deposits, handling and resolution of customer queries.

Responsible for resolution of customer grievance redressal, address customer queries and offer the best solution based on bank policies and guidelines.

Assist customers in their banking transactions and Refer customers to appropriate desk of the Branch /Bank.

Tracks and develops plans to improve service quality.

URGENT NEED FRESHER OR EXPERIENCE CANDIDATES , BOTH CAN APPLY

FOR MORE INFORMATION

• Experience

  0 - 2 Years

• No. of Openings

  60

• Education

  Higher Secondary

• Role

  Customer Service Officer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office