Customer Service Officer

  • icon job experience 0 - 2 Years
  • icon job opening 60 Openings
  • icon salary 0.8 Lac/Yr
  • icon job location Bidhan Nagar
  • Face-to-Face interview Face-to-Face interview
Key Skills

Good Communication Skill Customer Service Officer BPO Executive Banking Executive Bank Assistant

Job Description

JOB DESCRIPTION - BRANCH BANKING_CUSTOMER SERVICE OFFICER

Basic Information

Position Title

Customer Service Desk

Grade/Level

EXECUTIVE, SR. EXECUTIVE, AM

Vertical

Liability

Location

Branch

Business

Retail Branch Banking

Department

Customer Service

Organizational Relationships

Position Reporting to

Branch Operations & Service Manager

Direct Reports if any

NA

Job Purpose

Qualification

Graduate, Preferably Post Graduate

Relevant Experience

0-2 Years of Customer Service/ Front Desk experience in Banking or finance sector.

Functional Competencies

Ensuring that the customer receives a superior level of service during his banking transactions at the branch by coordinating between tellers / Team Leaders and customers.

Behavioral Competencies

Ability to handle customers with calmness, solution finder and patience to handle queries.

Excellent Communication Skills and negotiation Skills.

Job Responsibilities

Financial Responsibilities

Cross sells and promotes all banking products

Non Financial Responsibilities

Maker-checker roles, custodians, May I Help You role for customers and inventory authorizers.

Custodian- Custody of Safe Deposit Locker, and maintaining custody and safety of the locker/vault/keys, reviewing the contents or custody on a regular basis, following the prescribed safety precautions.

Responsible for customer service by meeting immediate requirements at the front end including disbursal and management of cash, processing of demand drafts, cheque deposits, handling and resolution of customer queries.

Responsible for resolution of customer grievance redressal, address customer queries and offer the best solution based on bank policies and guidelines.

Assist customers in their banking transactions and Refer customers to appropriate desk of the Branch /Bank.

Tracks and develops plans to improve service quality.

URGENT NEED FRESHER OR EXPERIENCE CANDIDATES , BOTH CAN APPLY

FOR MORE INFORMATION
  • Experience

    0 - 2 Years

  • No. of Openings

    60

  • Education

    Higher Secondary

  • Role

    Customer Service Officer

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

Similar Jobs
Apply Now

Register to Get Relevant Jobs

Get Noticed By Top Recruiters

Become a Premium Job Seeker

  • Higher Boosting
  • Resume Highlighter
  • Verified Stamp
  • Resume Exposure

499/- for 3 months

Pay Now

Similar Jobs

Official Recruitment Notice For Bandhan Bank (dsa) 2023

SMPL

  • Location Habra
  • Experience 0 - 1 yrs
  • Salary 2.5 Lac/Yr
Basic Computer KnowledgeCustomer Service Officer

Opening For Private Banks AS Customer Services Ll Salary 16k to 27k

Take Off

  • Experience 0 - 1 yrs
  • Salary 3.5 Lac/Yr
Banking ExecutiveCashierKYC AnalystCustomer Accounts ManagerCustomer AssociateAccountantHelp Desk ExecutiveCustomer Service Officer

Personal Banker Authoriser

Skillmarks Management Pvt Ltd

  • Experience 0 - 1 yrs
  • Salary 2.8 Lac/Yr
Basic Communication Skills.Customer Service OfficerWork From Home

Administration Staff

SMPL

  • Experience 0 - 1 yrs
  • Salary 1.5 Lac/Yr
Basic Computer KnowledgeCustomer Service Officer

Back Office Head

SMPL

  • Experience 0 - 1 yrs
Basic Computer KnowledgeCustomer Service Officer

Branch Officer

SMPL

  • Experience 0 - 1 yrs
  • Salary 1.3 Lac/Yr
Basic Computer KnowledgeCustomer Service Officer

Branch Banking Coordinator Selection Notice For Bandhan Bank 2022

Hurris Chunder Bose Pvt Ltd

  • Experience 0 - 1 yrs
  • Salary 2.5 Lac/Yr
Basic Computer KnowledgeCustomer Service Officer

HDFC BANK COORDINATOR SELECTION NOTICE 2022

Hurris Chunder Bose Pvt Ltd

  • Experience 0 - 1 yrs
  • Salary 2.5 Lac/Yr
GOOD COMMUNIBASIC COMPUTER KNOWLEDGE

OFFICE EXECUTIVE COORDINATOR SELECTION FOR HDFC BANK

Hurris Chunder Bose Pvt Ltd

  • Experience 0 - 1 yrs
  • Salary 2.5 Lac/Yr
GOOD COMMUNICATION SKILLSBASIC COMPUTER KNOWLEDGE

Staff Hiring

Saanchi Energy Pvt. Ltd.

  • Location Banipur North 24 Parganas
  • Experience 0 - 1 yrs
  • Salary 2.5 Lac/Yr
GOOD COMUNICATION SKILLCustomer Service Officer

Urgent Need Fresher or Experience Candidates

CAREER SMITH

  • Experience 0 - 1 yrs
Good Communication Skills & Need Basic Computer KnowledgeCustomer Service OfficerCustomer Service RepresentativeBranch Operation

Customer Service Officer

AXIS

  • Experience 0 - 1 yrs
  • Salary 2.5 Lac/Yr
Customer Service OfficerCustomer Support

Related Job Openings

We use cookies to improve your experience. By continuing to browse the site, you agree to our Privacy Policy Terms & Conditions [Seeker]

Got it