Customer Service Officer

Lakshmi North East Solutions (LNES)

1. Identify opportunities for upselling or cross-selling relevant products/services based on customer needs and preferences.

2. Meet set sales targets through effective communication and persuasion.

3. Educate customers on how to use products or services, ensuring they get the most value from their purchases.

4. Provide tips or guides for troubleshooting common issues and assist with product set-up or installation as needed.

5. Take ownership of challenging or high-priority customer issues, ensuring they are resolved with a focus on customer satisfaction.

6. Maintain professionalism under pressure and handle sensitive situations with tact and diplomacy.

7. Represent the company's brand positively in all customer interactions.

8. Ensure that customers feel valued, respected, and heard, contributing to an overall positive company reputation.

9. Handle payment and billing inquiries, ensuring accuracy in transactions.

10. Ensure that all customer orders are processed accurately and efficiently, updating customers on the status of their orders.

11. Maintain in-depth knowledge of the companys products, services, and policies to provide informed recommendations to customers.

12. Offer tailored solutions based on individual customer needs and preferences.

13. Collect customer feedback on products and services to help the company improve its offerings.

14. Report recurring issues or customer pain points to management to identify potential improvements or product developments.

15. Build strong and lasting relationships with customers through regular follow-ups and personalized communication.

16. Promote customer loyalty by ensuring a positive experience and by providing proactive support.

17. Maintain accurate records of customer interactions, transactions, and feedback in the companys CRM system.

18. Ensure all data is kept up to date and compliant with the companys data protection policies.

• Experience

  2 - 5 Years

• No. of Openings

  1

• Education

  B.A, B.C.A, B.B.A, B.Com, M.A, M.C.A, M.B.A/PGDM, M.Com

• Role

  Customer Service Officer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Lakshmi North East Solutions (Human Resource Consultant) Rg Baruah Road, Gcc Bus Stop, Near Aunty\'s