Customer Service Manager (Full Time)

Dess Digital Meetings

4 - 8 Years
1 Openings
Not Disclosed
Bangalore
+2 Mumbai, Delhi
Face-to-Face interview

Key Skills

Client Success Manager Customer Service B2B Support Software Services

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Job Description

Job Responsibilities:

 Drive all post-sales customer engagements to success

 Drive continuous improvement of customer experience

 Act as the first point of contact for support

 Build and expand a robust support team

 Consistently work on recording feedback via client surveys and make maximum use of feedback to

bring changes

 Collaborate with internal partners in Sales, Marketing, Product, etc.

 Support revenue through cross-sell and up-sell activities

 Drive new business growth through referral activity and client advocacy

 Effectively manage the lifecycle of Customer Success Activities, from onboarding & and training to

customer support

 Engage in maximum review of support operations via analytics, documentation, reports and metrics

 Effectively communicate review outcomes to strengthen the team and operations

 Attract and retain high potential individual contributors into team

Experience
4 - 8 Years
No. of Openings
1
Education
BAMS, B.B.A, B.C.A, B.Com, B.E, B.Ed, B.Pharma, B.Sc, B.Tech, Professional Degree
Role
Customer Service Manager
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Home
Face interview location
nidhi.barot20@dess.net

About Dess Digital Meetings

Dess Digital Meetings is the complete board meetings solution. The company was founded by Dilip Ganeriwal with a mission to bring ease and efficiency in governance, collaboration, and content distribution as a whole. Dess provides easy pre-meeting agenda preparation, distribution, and collaboration as well as detailed during-meeting and post-meeting activities.

Dess enables a smooth transition from paper-based, email-based or tool-based setup to a more efficient and effective digital meetings setup. Dess has over a decade of proven experience in helping board members, leadership and corporate governance professionals to prepare, organize, collaborate and finalize - all in one place.