Customer Service Manager (Full Time)

Dess Digital Meetings

Job Responsibilities:

Drive all post-sales customer engagements to success

Drive continuous improvement of customer experience

Act as the first point of contact for support

Build and expand a robust support team

Consistently work on recording feedback via client surveys and make maximum use of feedback to

bring changes

Collaborate with internal partners in Sales, Marketing, Product, etc.

Support revenue through cross-sell and up-sell activities

Drive new business growth through referral activity and client advocacy

Effectively manage the lifecycle of Customer Success Activities, from onboarding & and training to

customer support

Engage in maximum review of support operations via analytics, documentation, reports and metrics

Effectively communicate review outcomes to strengthen the team and operations

Attract and retain high potential individual contributors into team

• Experience

  4 - 8 Years

• No. of Openings

  1

• Education

  Professional Degree, B.C.A, B.B.A, B.Com, B.Ed, BAMS, B.Pharma, B.Sc, B.E, B.Tech

• Role

  Customer Service Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home

• Face interview location

  nidhi.barot20@dess.net