Customer Service

Credence

Job Description

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.

Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.

Able to manage difficult customer issues while working in a fast paced environment

Determine the reason for delinquency and best course of action to assist our Borrowers.

Engage our consumers with the highest level of respect and dignity.

Profile Requirements

Good written and oral communication skills

Third-party collections experience preferred (Medical or Telecom)

HSC passed [10+2]

This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am

Sunday fixed Off & Alternate Saturday Working

Highlights

Best In Market Salaries from lakhs plus…

4-6 week new hire training program [Based on the portfolio]

Unlimited Incentive Plan with transparent KRA's

Enhance your Analytical/Decision Making & Negotiation skills

Cross functional Growth opportunities within 6 months for experienced candidates

Free Medical/Life insurance

Employee Centric & Compliant Policies

Free Home Pick & Drop Transportation

Fixed shifts post the training period [Rare changes incase of business requirements]

7:15 min login plus 45 minute break = 8 hour shifts

Free transport [Home pick-up & drop]

Office Address: Credence Resource Management, E-Park, 1st & 2nd Floor, South Tower, Plot No. 3/1, MIDC Kharadi, Pune - [Landmark - Lane next to Kharadi Telephone Exchange]

Note: In case you have worked with Credence Resource Management or have interviewed with us in past, please ensure you notify the HR representative.

HR - Cynthia

• Experience

  0 - 6 Years

• No. of Openings

  10

• Education

  Higher Secondary

• Role

  Customer Service

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office