Customer Service

Credence

0 - 6 Years
10 Openings
Not Disclosed
Pune
Face-to-Face interview

Key Skills

Customer Relationship Customer Care Customer Retention Customer Service

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Job Description

Company Background

Credence Global Solutions empowers your Revenue Cycle to make it thrive by delivering transformative services, ingenuity, technology and products that improve performance and protect the bottom line. Consequently, we help clients focus on what they do best and we can expand their profits. We are the experts who safeguard cash streams and keep them flowing and growing. We are the team to create, enhance and deliver outstanding financial outcomes for our clients. We deliver exceptional results and best in class resolutions by deploying science, technology and integrated strategies, inspired by subject matter experts.

Designation – Executive – Customer Service

Department – Operations

Job Description

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.

Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.

Able to manage difficult customer issues while working in a fast paced environment

Determine the reason for delinquency and best course of action to assist our Borrowers.

Engage our consumers with the highest level of respect and dignity.

Profile Requirements

Good written and oral communication skills

Third-party collections experience preferred (Medical or Telecom)

HSC passed [10+2]

This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am

Sunday fixed Off & Alternate Saturday Working

HR - Cynthia