Customer Service Executive

Orcapod

Job Dimension:

Ensure complete and correct information is transferred to the customer on every call

Should handle the customers confidently and assertively

Ensure 100% customer satisfaction on all the calls handled and improve the overall CSAT

Should be fine with rotational week offsas per the process requirement.

Should be fine with all the shifts as per the company requirement.

Ensure minimum login hours are met

Meet the basic process metrics management like ConversionC-SAT scores, Call quality scores, Product test scoresetc as defined for his level.

Reporting basic escalation to supervisor.

Knowledge & Skills:Should be able to communicate in grammatically correct average English

Should be able to understand an comprehend English/Hindi

Should be able to speak professional and correct hindi

Clarity of Speech

No MTI affecting pronunciation/Understanding

Process and product awareness

Industry and domain knowledge

Customer’s centricity

Should have basic knowledge of operating computer – start, restart, shut down, different parts

Basic shortcuts – CtrlS, Ctrl V, use of space bar, alt+tab, caps lock, etc

- Should have basic typing knowledge.- 20 words per minute

Fact Finding Analysis: Required as a part of day to day work to identify issues, analyze and escalate it to the concerned on time

• Experience

  0 - 3 Years

• No. of Openings

  10

• Education

  Higher Secondary

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office