Appointment Management
The Appointment Management for the respective center is a key responsibility of the CCE, details include the following:
To effectively manage the appointments for the center on a daily basis
To 100% adhere to the VLCC guidelines for appointment management
To ensure appointments are scheduled / rescheduled & confirmed after referring to appointment planner
To coordinate with Center Head, Slimming & Beauty Head to plan & ensure the executions are booked proactively
To ensure reminder call is made to the client a day prior to their appointments
To handle conflict between Appointment Planner & Slimmers App appointment (if any)
Telephone Etiquette
The CCE is responsible for following the VLCC Telephone Etiquette guidelines, details as follows :
To 100% adhere to the VLCC guidelines for call opening and closing
To maintain a professional tone of voice that represents the VLCC brand values
To answer every call within 3 rings & maintain English as our official language of communication
To adhere to the right call hold & transfer standards
To para-phase where required to establish understanding with customer request
While transferring a call, ensure you speak to the concerned person/staff/dept head and then connect the call
To summarize the call details to the satisfaction of the customer requiremen
- Experience2 - 5 Years
- No. of Openings10
- EducationAny Bachelor Degree, B.A, B.Arch, B.C.A, B.B.A, B.Com
- RoleCustomer Service Associate
- Industry TypeCall Centre / BPO / KPO / ITES / LPO
- GenderFemale
- Job CountryIndia
- Job TypeWork from Office