Customer Service - Hindi Customer Service - Hindi

Ascendz HR Solutions

0 - 3 Years
10 Openings
2.5-3.5 Lac/Yr
Chennai
Face-to-Face interview

Key Skills

Customer Service Cross Sales Hindi English Walk in

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Job Description

We have urgent opening for Customer Service Executive for a leading Bank in Chennai. Need candidates with flair in communication and ability to speak and understand Hindi fluently. The job includes cross selling and need dynamic, smart candidates.

Need dynamic service oriented team member to be a part of Contact center to cater to the needs of Bank’s valuable

customers over the Phone or Emails (Across all verticals)

Overall Job Description

· Answer inbound calls and assist customers with their Queries/Request/Complains.

· Raise Request & Complaints on behalf of the customer in the CRM tool.

· Generate leads and educate customers about new products & their benefits.

· Maintain and adhere to compliance guidelines

· Capture problem indicators, highlight and suggest improvement

· Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

· Maintain adequate knowledge levels on products, processes and systems used

· Ensure sales target are met

Experience
0 - 3 Years
No. of Openings
10
Education
Higher Secondary
Role
Customer Service Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Ascendz HR Solutions

Founded with the pure aim to continuously research and innovate new methods of recruitment to facilitate, Ascendz promises providing best quality solution at a short notice. As the name suggests, Ascendz will soon arise to become the premier and preferred provider of HR Consulting Services in India, encompassing industry best practices, continuous improvement and innovation. The organization has been conceptualized and spearheaded by a bunch of experienced, but young professionals with a clear support and mandate from handful of leading companies spread across several industries. Our innovative business model ensures the best professional team, a variety of recruitment services, sectoral specializations, competencies to cover mandates at any level across the industry verticals. We are focused on delivering complete quality solutions for organizational Human Resource needs.