Customer Service Executive-Real Estate

  • icon job experience 1 - 2 Years
  • icon job opening 2 Openings
  • icon salary 2.0-2.5 Lac/Yr
  • icon job location Thane
  • Face-to-Face interview Face-to-Face interview

Job Description

Job description

Responsibility :

Maintaining a positive, empathetic, and professional attitude toward customers at all times

Responding promptly to customer inquiries.

Handling the customer queries via email, phone calls and face-to-face.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Sending thank you mailers to walk-ins customers.

Sending a welcome call and a welcome letter to the customer.

Tracking and follow up for collections.

Coordinating for site visits.

Updating the existing customers on the on-going projects on regular basis.

Responsible for all documentation, support and feedback information post sales from booking till the possession of property.

Coordination for the registration of the flat.

Inter- departmental coordination with legal, projects, and accounts etc. on various matters.

Preparation of MIS.

Arranging activities, events for the existing customers.

Snagging and De- snagging of the apartments before handing over the flat to the customer.

Handing over the flats to the customer.

Job Requirement

Bachelor's degree in Business, Marketing, Communications, or related field

Strong communication skills and should be able to deal with different types of people

Demonstrates a positive, enthusiastic, friendly attitude

Ability to multitask, prioritize and manage time effectively.

Excellent managerial and presentation skills.
  • Experience

    1 - 2 Years

  • No. of Openings

    2

  • Education

    Any Bachelor Degree

  • Role

    Customer service executive

  • Industry Type

    Real Estate / Property / Construction

  • Gender

    Male

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About HB Solution

HB SOLUTION is a human resources consulting firm specialising in specialist curriculum development and delivery, competent facilitation, leadership training, and strategic advising. Based in KALYAN, MAHARASHTRA, we design and deliver immersive education at the intersection of mindset and performance, and we achieve results by not being afraid to challenge the status quo.



Learning and behavioural change are most life-changing and financially viable when there is disruption. We do what we do because we believe that human connection and understanding are essential for changing one's life and behaviour.



Our Policy:


Our group of experts, with a diverse skill set in the Human Resource department, Business Studies, and Engineering, has formed strong strategic alliances with a lot of firms. The treatments will be carried out by qualified consultants who are experts in the strategic plan, marketing process, and technology. We will define success variables with measurable results within time frames that will be specified.



Our Advantage:


We have a team of experienced, deeply committed, and empathetic HR professionals who make it their life's goal to thoroughly understand our clients' needs. We understand that each business has unique needs, and we have the people and systems order to create customised solutions.



We can locate and manage a team with care and panache thanks to our time-tested and worldwide aligned systems. We have the tools and expertise to deploy and monitor progress at each stage of the process.



What Do We Do?


We provide quick and painless hiring services to companies of all sizes across a wide range of industries, resulting in immediate productivity increases and hassle-free onboarding of new employees. HB SOLUTION offers a comprehensive range of solutions for a firm's workforce, staffing, and human resource requirements.


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