Customer Service Executive
Terrier Security Services

Key Skills

Microsoft Office Communication Skills Customer Care Customer Support Customer Service Operations Customer Management Customer Handling Coordination Skills Enthusiastic Learner

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Job Description

Customer complaints ticketing portal

i. Handle customer complaints coming through emails and calls and raise tickets in the portal.

ii. Coordinate with the SPOCs within the time limits and follow up to ensure resolution within TAT.

Outbound calls

i. Proactively reach out our customers and take feedback

Service Excellence Initiatives

i. Coordinate with different departments to achieve the Service excellence goals and initiatives

  • Experience

    0 - 1 Years

  • No. of Openings

    1

  • Education

    Diploma, Higher Secondary, Any Bachelor Degree, Secondary School, Vocational Course

  • Role

    Customer Service Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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About Terrier Security Services

Established in 1989, Terrier Security Services, with its diverse portfolio, is one of Indias leading integrated security solutions providers. From Manned Guarding, High-End E-Surveillance, Command Centre-led Business Solutions, Asset Management, Video Analytics, to Perimeter Intrusion Detection Systems, we are unparalleled in the total loss prevention domain. With a pan-India presence, Terrier delivers high-end security and loss prevention solutions across diverse sectors like Airports, Industries, Manufacturing, BFSI, Hospitality, Education, Logistics, IT/ITES, and Retail.
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