Customer Service Executive

Futuresys Technologies

1 - 4 Years
10 Openings
2.0-3.5 Lac/Yr
Vidhyadhar Nagar Jaipur
Face-to-Face interview

Key Skills

Communication Skills Customer Care Customer Support BPO Customer Service Operations Customer Handling

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Job Description

Job Description: Customer service Executive

At Futuresys Technologies we seek passionate, enthusiastic, competent learner about technology. As a Customer service Executive, you need to understand customers need and providing them with an exclusive customer service experience by ensuring sales and after sales services with technical support while consistently acknowledging one of the largest technological firms in the world.

Skills & Qualifications

• Minimum Qualifications- Bachelor’s in any stream.

• Experience required: - 0 - 1 Year.

• Prior experience in Customer service in International BPO would be an advantage.

• Immediate identification of cause and assigning it to Support Engineer.

• Knowledge of Windows 7, 8, 10, 11 and MAC operating systems.

• Ability to work in a team, handling multiple tasks at a time.

• Should be able to work in rotational night shifts.

• Excellent Verbal and written communication skills.

• Ensuring the satisfaction of customers in any stage of the process.

• Responsible for International voice process, inbound process and dealing with B2B & B2C for Product sale.

• Approaching customer with empathy, patience and courteous telephonic etiquettes towards their problems.

• Maintaining portfolio of B2B & B2C clientele along with after services.

Additional Information

• Competitive Salary

• Monthly Performance Incentives

Experience
1 - 4 Years
No. of Openings
10
Education
Diploma, Any Bachelor Degree
Role
Customer Service Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Futuresys Technologies

Futuresys technologies a company founded in 2016, is a customer service provider for outsourced services of finance, accounting, and taxation, payroll, Data Entry processing and IT/ITS support. We also provide development services like Web development, App development, software development, UX designing, Print & Graphic designing, Branding & Strategy.
For last 6 years, we have been supporting numerous clients from different industries, the current serving entity is QuickBooks and we are providing support as QB proadvisor desk.
We are transforming the way businesses across multiple industries including Agriculture, Road construction, Travel, Hospitality. We pride ourselves in providing end to end services with complete commitment towards customer need aspiring for 100% satisfaction and our mission is to help our clients build and develop sustainable, profitable businesses.
Quality and trust is the key to everything we build at Futuresys.