Customer Service Executive

  • icon job experience 1 - 3 Years
  • icon job opening 1 Openings
  • icon salary 2.5 Lac/Yr
  • icon job location Thane West
  • Face-to-Face interview Face-to-Face interview

Job Description

Roles and Responsibility

Making PSF (Post Service Feedback) and follow-up calls

Capture customer experience in detail based on given parameters

Understanding the DSAT and able to providing solution

Ensuring customer experience by using problems-solving skill

Able to handle the escalation calls

Complaint Management

Follow ups with Business on DSAT and ensuring closure with Satisfactory Note from customer

To maintain & update all the documents and processes

Preparation of Scorecard and CSAT dashboard

Hands on SOM tool, NPS tool, Feedback tool (company will provide the training)

Maintains overall objectivity in supporting consistent and superior customer service

Identifications of cases failing to meet pre-defined SLA with the help of CSAT

Preparing RCA and connecting to concerned team to take corrective measures and reduce the number of escalations

To maintain Quality and to reduce data discrepancy.

Ensure adherence to process SLA

Perform other duties as assigned.
  • Experience

    1 - 3 Years

  • No. of Openings

    1

  • Education

    B.Com

  • Role

    Customer Service Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    Female

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Network Techlab India Pvt Ltd

With 25+ years of experience in providing End to End customized Solutions and Services, our brand character is customized, professional, immediate, helpful and up-to-date with the latest technology developments.

We have a team of 500+ dedicated employees, with a presence in 13 cities like Mumbai, Navi Mumbai, Pune, Nasik, Vapi, Surat
Baroda, Ahmedabad, Bangalore, Hyderabad, Chennai, Delhi, Kolkatta and a Global location in Singapore. Established in the year 1996, we have been recognized as the Top IT Service Provider and IT Solution Providers for 25+ years and elated to announce the count of serving 7500+ happy and satisfied clientele base.
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