Customer Service Executive

Network Techlab India Pvt Ltd

Roles and Responsibility

 Making PSF (Post Service Feedback) and follow-up calls

 Capture customer experience in detail based on given parameters

 Understanding the DSAT and able to providing solution

 Ensuring customer experience by using problems-solving skill

 Able to handle the escalation calls

 Complaint Management

 Follow ups with Business on DSAT and ensuring closure with Satisfactory Note from customer

 To maintain & update all the documents and processes

 Preparation of Scorecard and CSAT dashboard

 Hands on SOM tool, NPS tool, Feedback tool (company will provide the training)

 Maintains overall objectivity in supporting consistent and superior customer service

 Identifications of cases failing to meet pre-defined SLA with the help of CSAT

 Preparing RCA and connecting to concerned team to take corrective measures and reduce the number of escalations

 To maintain Quality and to reduce data discrepancy.

 Ensure adherence to process SLA

 Perform other duties as assigned.

• Experience

  1 - 3 Years

• No. of Openings

  1

• Education

  B.Com

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office