Customer Service Executive

Bayleaf HR Solutions limited

Contact Centre Operations

Position Designation Executive Contact Center

Function General Insurance Contact Centre

Reports To Dy. Manager / Assistant Manager /Sr. Executive

Company Future Generali India Insurance Co. Ltd

Position Requirements & Responsibilities

Aspiring Professionals with Good Communication skills who are enthusiastic, youthful (by character and not necessarily age), enjoy serving customers and are eager to make a career in customer service.

Position Responsibilities Provide excellent customer support on Inbound calls related to General Insurance or Service related Outbound calls (No Sales target)

Utilize available knowledge resources and systems to educate the callers and resolve their concerns.

Accurately document the interactions and ensuring fulfilment of any follow-up commitments.

Ensure adherence to defined processes and required verbatim

Undergo periodic trainings and certifications

Work in rotational shifts & days (9 hours shift, 7 week offs in a month).

o Late/Night shifts for men only.

o For Ladies earliest shift-start time would be 7:00 AM and latest end-time 9:00 PM.

Profile

Qualifications and Experience Graduates/undergraduates preferably with Contact Center background/ Insurance/ Banking background.

Fresher are also welcome

Competencies Required

Language & Communication Skills:

Good Command of English and Hindi.

Capable to document customer conversation in system

Knowledge of South Indian Languages would be added advantage.

Technical Skills:

Basic computer & internet literacy and able to learn Insurance & CRM systems.

MS Office proficiency will be an added advantage

Personality and Attitudes

Positive, Service-Oriented attitude

Team player with readiness to go the extra-mile

Ability to work under pressure and handle irate customers

Quality Consciousness

Willingness to learn & upgrade ones skills regularly

• Experience

  0 - 1 Years

• No. of Openings

  2

• Education

  B.Com, M.B.A/PGDM

• Role

  Customer Service Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office