Customer Service Executive

Bayleaf HR Solutions limited

Contact Centre Operations

Position Designation Executive – Contact Center

Function – General Insurance– Contact Centre

Reports To Dy. Manager / Assistant Manager /Sr. Executive

Company Future Generali India Insurance Co. Ltd

Position Requirements & Responsibilities

Aspiring Professionals with Good Communication skills who are enthusiastic, youthful (by character and not necessarily age), enjoy serving customers and are eager to make a career in customer service.

Position Responsibilities • Provide excellent customer support on Inbound calls related to General Insurance or Service related Outbound calls (No Sales target)

• Utilize available knowledge resources and systems to educate the callers and resolve their concerns.

• Accurately document the interactions and ensuring fulfilment of any follow-up commitments.

• Ensure adherence to defined processes and required verbatim

• Undergo periodic trainings and certifications

• Work in rotational shifts & days (9 hours shift, 7 week offs in a month).

o Late/Night shifts for men only.

o For Ladies earliest shift-start time would be 7:00 AM and latest end-time 9:00 PM.

Profile

Qualifications and Experience Graduates/undergraduates preferably with Contact Center background/ Insurance/ Banking background.

Fresher are also welcome

Competencies Required

Language & Communication Skills:

• Good Command of English and Hindi.

• Capable to document customer conversation in system

• Knowledge of South Indian Languages would be added advantage.

Technical Skills:

• Basic computer & internet literacy and able to learn Insurance & CRM systems.

• MS Office proficiency will be an added advantage

Personality and Attitudes

• Positive, Service-Oriented attitude

• Team player with readiness to go the extra-mile

• Ability to work under pressure and handle irate customers

• Quality Consciousness

• Willingness to learn & upgrade ones skills regularly

• Experience

  0 - 1 Years

• No. of Openings

  2

• Education

  B.Com, M.B.A/PGDM

• Role

  Customer Service Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office