Customer Service Executive

Pannest Integrated Services Pvt. Ltd.

- Securing booking confirmation from vendors.

- Maintaining SOP for customers.

- Following up on shipments with sales, customers, and vendors.

- Opening job cards with complete details.

- Process flow execution and monitoring.

- Customer liaison, feedback, and reporting.

- Service failure should be communicated to the salesperson and to the customer within the same day.

- CS will be the key contact and responsible for retention of the customer.

- Informing documents requirement / qualifying the documents / pre-alerts.

- Ensuring file and documents compliance.

- Raising dispute and follow up.

- Shipment tracking and updating.

- Periodical reporting.

- Dispute filing and follow up.

- Waiver and discounts follow up and closing.

- CS will ensure that the jobs are handled as per the set SOP

• Experience

  1 - 5 Years

• No. of Openings

  1

• Education

  Higher Secondary, Secondary School, Vocational Course, Diploma, Any Bachelor Degree

• Role

  Customer Service Executive

• Industry Type

  Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office