Customer Service Executive

Ludyal Consulting Services

The primary task of an Associate is to handle calls from customers or clients and provide them with a solution to their queries.

 He / She must show the willingness to learn new things every time and then.

 Must discuss every matter with its supervisor or Team Leader to get any issue sorted.

 Giving a resolution to the customers or clients should be the whole and sole responsibility.

 Must be very effective in providing customer service by providing resolution to their complicated queries and issues.

 Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

 Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.

 Responsible to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.

 Responsible for answering participant questions, as well as question participants to obtain full understanding of what information is being requested.

 Ability to work in high paced, challenging environment.

 Team player as well as hands-on individual contributor

Skills Required:

Should have good Oral and written communication.

 An effective communicator, probably fluent with what he/she is speaking.

 Should be a computer literate.

 Should be flexible enough to adapt to any environment or changes happening in the sector.

 Should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis.

 Should also have a clear view of what the current market trend is.

• Experience

  0 - 5 Years

• No. of Openings

  150

• Education

  B.A

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office