Customer Service Executive

Credence Resource Management

Job description

International BPO - Voice Process (US collections process)

Position Title - Executive - Customer Service

Location Pune

Highlights:

Best In Market Salaries from lakhs up-to 4 lakhs

6 week new hire training program

Unlimited Incentive Plan with transparent KRA's

Enhance your Analytical/Decision Making & Negotiation skills

Cross functional Growth opportunities within 6 months for experienced candidates

Free Medical/Life insurance

Employee Centric Policies

Free Home Pick & Drop Transportation

Fixed shifts

8 hour shifts [Including the 45 min break]

Free transport [Home pick-up & drop]



Profile Summary:

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.

Position requirements:

Good English verbal skills required

This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am

Sunday fixed Off & Alternate Saturday Working

Candidates with experience in collections or mortgage services will have an advantage

About the Company

Credence and its group companies are subject matter experts in the Revenue Cycle and Accounts Receivable Management for Healthcare, Telecommunications, Utilities, Media & entertainment companies.

We are 2200+ employees strong who provide exceptional performance that’s customer friendly & compliant; and deliver world class results to ensure brand integrity.

From our large Fortune 100 clients to over a hundred US Small Business clients, we have helped each of them drive their financial results to new levels by ramping up quickly, reacting immediately, beating deadlines, and overcoming challenges under extreme pressure while delivering Transformational Results!

• Experience

  0 - 4 Years

• No. of Openings

  20

• Education

  B.A, Diploma, Higher Secondary

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office