Customer Service Executive

Swedish ME Steel

As a Customer Service Executive specialist, you will support all sales operations in the Indian Subcontinent. You understand that Swedish ME Steel Private Limited is dedicated to delivering high quality products with a high quality customer experience.

Are you ready to join a fast-moving team at an international company on a mission to enable businesses to do more and be more by using the best and most versatile Tool steel in the world, Toolox?

Job Description

Serve as the first point of contact for all sales related activities by responding to all phone and email inquiries in a timely and efficient manner.

Follow up generate sales leads

Attract potential customers by answering standard product and service questions.

Prepare all sales related documents including quotations, invoices, delivery notes, certificates.

Resolve questions and service issues for customers via phone, email and text

Maintaining accurate records on all current and potential customers as well as a log of all communications.

Maintaining product inventory report monthly and preparation MIS report

Follow up and monitoring of payments, prepare statement of accounts for customers, coordinate with field sales on collection.

Prepare product or service reports by collecting and analysing customer information

Conduct feedback calls in a timely and professional manner to ascertain the customer's experience with Swedish ME Steel and the products offered.

Weekly planning session with field sales and logistics.

Take on a variety of projects with fellow team members and complete them successfully.

Resolve all inbound and outbound support requests per established guidelines

Conduct all business within the scope of Swedish ME Steel company policies & procedures.

Required Experience, Skills and Qualifications

A bachelor degree or equivalent (Preferred , BBA)

Minimum 0-3 years experience in customer service and/or office administration.

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree, B.C.A, B.B.A, B.Com, B.Sc, Post Graduate Diploma, M.B.A/PGDM

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office