Customer Service Executive

Swedish ME Steel

As a Customer Service Executive specialist, you will support all sales operations in the Indian Subcontinent. You understand that Swedish ME Steel Private Limited is dedicated to delivering high quality products with a high quality customer experience.

Are you ready to join a fast-moving team at an international company on a mission to enable businesses to do more and be more by using the best and most versatile Tool steel in the world, Toolox?

Job Description

• Serve as the first point of contact for all sales related activities by responding to all phone and email inquiries in a timely and efficient manner.

• Follow up generate sales leads

• Attract potential customers by answering standard product and service questions.

• Prepare all sales related documents including quotations, invoices, delivery notes, certificates.

• Resolve questions and service issues for customers via phone, email and text

• Maintaining accurate records on all current and potential customers as well as a log of all communications.

• Maintaining product inventory report monthly and preparation MIS report

• Follow up and monitoring of payments, prepare statement of accounts for customers, coordinate with field sales on collection.

• Prepare product or service reports by collecting and analysing customer information

• Conduct feedback calls in a timely and professional manner to ascertain the customer's experience with Swedish ME Steel and the products offered.

• Weekly planning session with field sales and logistics.

• Take on a variety of projects with fellow team members and complete them successfully.

• Resolve all inbound and outbound support requests per established guidelines

• Conduct all business within the scope of Swedish ME Steel company policies & procedures.

Required Experience, Skills and Qualifications

• A bachelor degree or equivalent (Preferred , BBA)

• Minimum 0-3 years’ experience in customer service and/or office administration.

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  B.B.A, B.C.A, B.Com, B.Sc, M.B.A/PGDM, Any Bachelor Degree, Post Graduate Diploma

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office