Customer Service Executive

Wehire Talent Solutions

0 - 6 Years
10 Openings
2.3-4.5 Lac/Yr
Mumbai
Face-to-Face interview

Key Skills

Communication Skills Empathy Ability to Use Positive Language Patience English Communication Skills English Language Good Listening Skills Problem Solving

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Job Description

Wehire Talent Solutions is hiring for a leading UK-based telecom company. Everyday responsibilities include:

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

Shift: 11am - 4:30 am (9 hour shift allotted on the basis of the roster + rotational week offs).

Date of Joining: Every Monday and Thursday of January 2023

Nature of Business: Voice