Customer Service Executive

Monks Bouffe

Salary – 15-17k per month

Location – Mazagaon, South Mumbai

Employment type – Full-time (Work from the office)

Experience - Minimum 6 months

We are seeking a Customer Service Executive who will be responsible for co-ordination with customers, delivery partners, while being solution-oriented in resolving customer queries.

Responsibilities –

• Interacting with existing and new customers on Call, WhatsApp, Instagram, Facebook messenger.

• Providing timely Email support on customer queries.

• Porter/Wefast booking and support

• Co-ordination with customers on incoming orders & payment receivables from B2C & B2B customers.

• Supporting the marketing team with weekly & monthly WhatsApp messaging

• Co-ordinating with delivery partners/executives to book as well as solve shipping related issues with Delivery companies like Pickrr, Shiprocket etc.

Skills Required –

• Fluent in written & spoken English (Knowing Marathi would be an add-on)

• Solution Oriented approach

• Strong Communication Skills

• Experience

  1 - 5 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Customer Service Executive

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office