Customer Service Executive
Ecom Shipping Solutions Pvt Ltd

  • icon job experience 1 - 2 Years
  • icon job opening 4 Openings
  • icon salary 2.0-2.5 Lac/Yr
  • icon job location Mumbai
  • Face-to-Face interview Face-to-Face interview
Key Skills

Communication Skills Inbound Customer Service Microsoft Excel Conflict Resolution Dispute Resolution Customer Service

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Job Description

-Manage large amounts of incoming phone calls

-Identify and assess customers' needs to achieve satisfaction

-Build sustainable relationships and trust with customer accounts through open and interactive communication

-Provide accurate, valid, and complete information by using the right methods/tools

-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution

-Keep records of customer interactions, and process customer accounts.

-Follow communication procedures, guidelines, and policies

  • Experience

    1 - 2 Years

  • No. of Openings

    4

  • Education

    Any Bachelor Degree

  • Role

    Customer Service Executive

  • Industry Type

    Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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About Ecom Shipping Solutions Pvt Ltd

E Com Shipping Solutions Pvt Ltd was incorporated in 2016 by promoters with their 20+ years of experience in the express and freight industry.
Today, the company is run by a team of 200+ professionals located in India and abroad, who understand the core concepts of express delivery and the critical aspects of completing them on time by meeting delivery deadlines. This being a service industry we recognize our people are the most valuable assets of our organization and so nurture our staff to attain their fullest potential, by creating a working environment that promotes both personal and professional development.
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