Customer Service Executive

Ecom Shipping Solutions Pvt Ltd

1 - 2 Years
4 Openings
2.0 - 2.5 Lac/Yr
Mumbai
Face-to-Face interview

Key Skills

Communication Skills Inbound Customer Service Microsoft Excel Conflict Resolution Dispute Resolution Customer Service

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Job Description

-Manage large amounts of incoming phone calls

-Identify and assess customers' needs to achieve satisfaction

-Build sustainable relationships and trust with customer accounts through open and interactive communication

-Provide accurate, valid, and complete information by using the right methods/tools

-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution

-Keep records of customer interactions, and process customer accounts.

-Follow communication procedures, guidelines, and policies

Experience
1 - 2 Years
No. of Openings
4
Education
Any Bachelor Degree
Role
Customer Service Executive
Industry Type
Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Ecom Shipping Solutions Pvt Ltd

E Com Shipping Solutions Pvt Ltd was incorporated in 2016 by promoters with their 20+ years of experience in the express and freight industry.
Today, the company is run by a team of 200+ professionals located in India and abroad, who understand the core concepts of express delivery and the critical aspects of completing them on time by meeting delivery deadlines. This being a service industry we recognize our people are the most valuable assets of our organization and so nurture our staff to attain their fullest potential, by creating a working environment that promotes both personal and professional development.