Customer Service Executive
Asit C. Mehta Investment Intermediates Ltd.

  • icon job experience 1 - 7 Years
  • icon job opening 5 Openings
  • icon salary 1.5 - 4.0 Lac/Yr
  • icon job location Mumbai
  • Face-to-Face interview Face-to-Face interview
Key Skills

Customer Care Representative Customer Service

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Job Description

• Handling escalation calls & e-mails & irate customer complains

• Assigning e-mail & web cases to executives

• Assigning Bounce Email Callings & updating the master file daily

• Preparing & sending various MIS reports to concerned departments

• Conducting root cause analysis of complains

• Monitoring productivity of executives on various parameters like average handling time, quality of calls & e-mails, etc.

• Enterprise monitor tracking, analyzing calls in queue & abandoned calls

• Managing & continuously improving team's performance and quality parameters & scores

• Updating the team on new developments within the company & markets

• Co-ordination with other departments regarding enquiries & complains

  • Experience

    1 - 7 Years

  • No. of Openings

    5

  • Education

    Any Bachelor Degree

  • Role

    Customer Service Executive

  • Industry Type

    Banking / Financial Services / Stock Broking

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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