Customer Service Executive

Medusind Solutions Private Limited

Location: Mumbai Andheri East

Work from Office

Shift Time: 8pm to 5am / 5:30pm to 2:30am (Night Shift)

Weekends fixed off / Pickup dop within 25 kms .

Experience: Freshers & 1+ year of experience into voice

Educational Qualifications: Any Under Graduate or Graduate

Job Description:

Outbound calls to insurances for claim status and eligibility verification.

Denial documentation and further action.

Calling the insurance carriers based on the appointment received by the clients.

Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.

Calling insurance companies to get the status of the unpaid claims.

Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc.

Maintain the individual daily logs.

Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs.

Work cohesively in a team setting. Assist team members to achieve shared goals.

Compliance with Medusind’s Information Security Policy, client/project guidelines, business rules and training provided, company’s quality system and policies.

Communication / Issue escalation to seniors if there is any in a timely manner.

Departments: Service Delivery - Operations

Roles: Executive

Education: Graduate / Undergraduate

Experience: Freshers & 1+ year of experience in voice / Other Domain

Contact Person

HR Aakansha

• Experience

  0 - 6 Years

• No. of Openings

  100

• Education

  B.A, B.B.A, B.Com, B.Sc, Higher Secondary, Any Bachelor Degree

• Role

  Customer Service Executive

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office