Customer Service Executive

Goldmedal Electricals Pvt Ltd

Assist with ensuring a high level of customer satisfaction by driving quality through issue engagement, follow-up, escalation and resolution by channeling requests to the appropriate resources in a timely fashion.

Maintain management awareness of high-impact customer and partner issues and communicate needs as appropriate for additional consideration and attention

Document all interactions in the CRM, according to department guidelines.

Assist with the coordination of technical and non-technical resources within technical support and across departments to develop issues resolution action plans to the benefit of customers and partners

Act as customers and partners primary point of contact for escalation of acute support delivery experience concerns

Maintain regular communication with assigned customers and partners.

Comply with all corporate and departmental privacy and data security policies and practices.

Able to learn technology, particularly as it relates to identifying customers needs

Motivated to help others

Able to thrive in a fast paced environment

Highly organized and experienced at successfully multitasking and prioritizing while remaining detail oriented

Demonstrated ability to use sound judgment and appropriately escalate issues for guidance

Collaborative skills, applied successfully within a team as well as with other areas

Demonstrated critical thinking and problem solving skills

Written and verbal communication skills.

Compulsory Language: English, Hindi.

Additionally Preferred Language : Bengali, Tamil, Kannada.

• Experience

  0 - 3 Years

• No. of Openings

  3

• Education

  Higher Secondary, Any Bachelor Degree

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office