Customer Service Executive

Goldmedal Electricals Pvt Ltd

0 - 3 Years
3 Openings
1.8-2.5 Lac/Yr
Malad West Mumbai
Face-to-Face interview

Key Skills

Written & Verbal Communication Customer Service

Apply

Job Description

Assist with ensuring a high level of customer satisfaction by driving quality through issue engagement, follow-up, escalation and resolution by channeling requests to the appropriate resources in a timely fashion.

Maintain management awareness of high-impact customer and partner issues and communicate needs as appropriate for additional consideration and attention

Document all interactions in the CRM, according to department guidelines.

Assist with the coordination of technical and non-technical resources within technical support and across departments to develop issues resolution action plans to the benefit of customers and partners

Act as customers and partners primary point of contact for escalation of acute support delivery experience concerns

Maintain regular communication with assigned customers and partners.

Comply with all corporate and departmental privacy and data security policies and practices.

Able to learn technology, particularly as it relates to identifying customers needs

Motivated to help others

Able to thrive in a fast paced environment

Highly organized and experienced at successfully multitasking and prioritizing while remaining detail oriented

Demonstrated ability to use sound judgment and appropriately escalate issues for guidance

Collaborative skills, applied successfully within a team as well as with other areas

Demonstrated critical thinking and problem solving skills

Written and verbal communication skills.

Compulsory Language: English, Hindi.

Additionally Preferred Language : Bengali, Tamil, Kannada.

Experience
0 - 3 Years
No. of Openings
3
Education
Higher Secondary, Any Bachelor Degree
Role
Customer Service Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Goldmedal Electricals Pvt Ltd

Established in 1979 by Shri Otmalji Goraji in Vijayawada, Andhra Pradesh, Goldmedal Electricals first started as a retailer of leading electrical brands in the country. Following the demise of Shri Otmalji Goraji, his son, and the current Chairman, Shri Jugraj Jain took on the mantle of running the business. Later on, his younger brother, Shri Praveen Jain joined the business. In 1981, the company ventured into the marketing of wires and cables under the Goldmedal brand. The company set up its first factory in Goregaon, Mumbai, to manufacture urea switches. In 2001, the company started manufacturing polycarbonate switches and launched its first series of switches called G-Magic. Following the success of this series, Goldmedal established a factory for manufacturing of wires and cables in Bhiwadi, near Delhi in 2005 followed by a manufacturing unit in Vasai, Maharashtra for the production of modular switches and accessories in 2006. The company set up its tool room facility in 2010 and a year later, launched the Curve range of modular switches. In the following years, Goldmedal ventured into various product categories and expanded the business to include LEDs, PVC pipes, doorbells, accessories like night lamps and spike guards, MCBs, DBs, home automation products etc. In August 2019, Goldmedal announced its plans to set up another manufacturing facility in Hyderabad, Telangana. The business turnover of the company in 2018-19 was INR 1,400 crore with a projected CAGR of more than 40 per cent year on year.