Customer Service Executive

Desires Group

0 - 1 Years
15 Openings
1.3 - 1.5 Lac/Yr
Face-to-Face interview
Kolkata

Key Skills

Communication Skills in Bengali & Hindi/English

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Job Description

1. Manage large amounts of incoming calls

2. Generate Sales Leads

3. Identify & assess customers'needs to achieve satisfaction

4. Build sustainable relationships & trust with customer accounts through open interactive communication

5. Provide accurate, valid & complete information by using the right methods/tools

6. Handle customer complaints, provide appropriate solutions & alternatives when the time limits; follow up to ensure resolution

7. Keep records of customer interactions, process customer accounts & the documents

8. Follow communication procedures, guidelines & policies.