Customer Service Executive

Future Depart Aviation Academy OPC Pvt. Ltd.

Deals with passenger enquiries about flight departures and arrivals

Issuance of tickets to the passenger after confirming their reservations

Issuance of Boarding Cards to Bonafide passengers after validating their photo ID

Tagging their baggage to the correct destination after noting down the correct baggage weight

Adheres to the standard allowances given for passengers’ Check in Baggage and charging excess

baggage tax from passengers for baggage exceeding the standard allowance

Efficient Handling for passengers requiring special assistance like Expectant mother, Old Age

passengers, Passenger with infant/ small child and informing the Duty Officer and Manager for the

same

Proper reconciliation of passengers at the Boarding gates for their respective flights

Supervises the Baggage Loading/Offloading of the respective flights thereby ensures that correct

baggage are loaded in the flight

Ensures the baggage are offloaded from the flight for passenger who is not traveling on that flight

Verifies the position of Transit Passengers and inform Duty Officers

Follow Company Policy on

•Grooming and Uniforms Standards

•Alcohol and Drug Consumption

Ensures that Staff follow the policies and procedures as per Company’s Airport Services Manual

Ensures that Ramp equipment are effectively use for quick turnaround of aircraft

Ensures during flight arrivals that baggage are properly kept on the arrival Belt

Ensures a proper complained/report is filed for passengers’ lost or missing baggage

Ensures that correct passenger/baggage/cargo count along with the fuel figure is passed to the Load

and Trim Staff for preparation of Load Sheet.

Ensures that all Operational communication( written or verbal) are action promptly

Ensures that staff should report as per the reporting time rostered

Ensures that Staff should follow correct procedures for Carriage of Arms and Ammunition, etc.

For more details kindly contact to HR team

• Experience

  0 - 1 Years

• No. of Openings

  100

• Education

  Any Bachelor Degree, Secondary School

• Role

  Customer Service Executive

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office