Customer Service Executive

Vishwavedha career Lab

Handles incoming and outgoing calls

Respond to customer queries in polite, friendly and professional manner.

Take ownership of all cases until satisfactory solution is reached.

Adhere and follow on agreed KPI/Targets

Proper escalation process should be followed on all complex cases where agent may need to escalate issue second level of support as need may arise.

Required to handle and infuse angry patient and to offer viable solution.

Required to meet agreed target on daily/weekly/monthly basis.

Perform outbound calls for appointment confirmation, rescheduling, telemarketing activity, retention, online appointment and other related outbound activity.

Informed patients about new products, treatment and services.

Sell the products and services to existing and new patients.

Listen to objections and handle them effectively.

Comply with all other tasks assigned by the Supervisor/Manager

Maintain customer complaint/Suggestion log.

May be asked to work on split duty and different shifting timing according to business needs

Respond to or redirect telephone calls to appropriate staff and departments

To comply with the Existing policies and procedures

Actively participate in the Patient Safety and Quality Improvement Programs and other In-Service Training Programs

Perform other duties and tasks assigned by the Head of Department within the scope of his/her job.

• Experience

  0 - 4 Years

• No. of Openings

  15

• Education

  Any Bachelor Degree

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office