Customer Service Voice Process

GS Infotech

BPO-voice process fresher job openings 2022 batch

Job Description

Roles and Responsibilities

Minimum 0 months to 1 year of Experience in voice support preferable.

# Any domain experience can also apply.

# Answer Customer queries Via call, covering a full range of Clients products and services including obtaining all information necessary for resolution of transaction.

# Besides assisting the customer queries need to figure out the potential and close

# Identify the Customer Escalation and act according to it.

# Must communicate to the Customers Effectively over chat.

# Must be good In terms of oral and verbal communication.

# Must be an analytical and a logical thinker to solve customer queries and issues.

# Candidate with excellent verbal communication is mandatory.

Education : any Graduation or Diploma or HSC.

Working Days :6 Days a week

Shift timings : Totally Rotational Night shifts

Desired Candidate Profile:

# Experience in any domain with excellent verbal communication is mandatory.

# Flexible to work in night shift.

Perks and Benefits:

# Will provide 2 way cabs.

# Incentives on dollars.

# Insurance.

# WFH available depend on process.

Role:Voice / Blended - Other

Salary: 12k- 15k

Industry:BPO / Call Centre

Functional Area:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent

• Experience0 - 1 Years
• No. of Openings120
• EducationHigher Secondary, Diploma, B.C.A, B.Com, B.Sc, B.E
• RoleCustomer Service Executive
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Type of JobFull Time
• Work Location TypeWork from Office