Customer Service Voice Process

GS Infotech

BPO-voice process fresher job openings 2022 batch

Job Description

Roles and Responsibilities

Minimum 0 months to 1 year of Experience in voice support preferable.

# Any domain experience can also apply.

# Answer Customer queries Via call, covering a full range of Clients products and services including obtaining all information necessary for resolution of transaction.

# Besides assisting the customer queries need to figure out the potential and close

# Identify the Customer Escalation and act according to it.

# Must communicate to the Customers Effectively over chat.

# Must be good In terms of oral and verbal communication.

# Must be an analytical and a logical thinker to solve customer queries and issues.

# Candidate with excellent verbal communication is mandatory.

Education : any Graduation or Diploma or HSC.

Working Days :6 Days a week

Shift timings : Totally Rotational Night shifts

Desired Candidate Profile:

# Experience in any domain with excellent verbal communication is mandatory.

# Flexible to work in night shift.

Perks and Benefits:

# Will provide 2 way cabs.

# Incentives on dollars.

# Insurance.

# WFH available depend on process.

Role:Voice / Blended - Other

Salary: 12k- 15k

Industry:BPO / Call Centre

Functional Area:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent

• Experience

  0 - 1 Years

• No. of Openings

  120

• Education

  Higher Secondary, Diploma, B.C.A, B.Com, B.Sc, B.E

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office