BPO/customer Service/technical Support

Black & White Business Solutions

• Ensuring low down time for production desktops.

• Preventive / Corrective maintenance of all the desktops.

• Managing and Maintaining operating system Endpoint Protection at desktop level, Microsoft issues.

• Responsible for Backups and Restore of critical data according to users request.

• Responsible for 1st level troubleshooting in Servers and Hardware/ Operating system / Network related issues.

• Ensuring Encryption in all Laptop users for data security, and EFS backup

• Managing and updating Windows patches for Desktops and Laptops.

• UPS Monitoring

• Providing Mobile devices support (Microsoft Active Sync) for corporate users

• Managing and Maintaining Projectors for Meeting and Conference purpose.

• Providing support for Voice communications

• Deploying, Managing and configuring network Printer.

• Interacting with Vendors for Hardware & Software Support

• Ensuring low down time for production desktops.

• Preventive / Corrective maintenance of all the desktops

• Managing and Maintaining Symantec Endpoint Protection at desktop level

• Responsible for Backups and Restore of critical data according to users request

• Responsible for 1st level troubleshooting in Servers and Network related issues.

• Experience

  1 - 3 Years

• No. of Openings

  50

• Education

  B.B.A, B.C.A, B.Com, B.Ed, B.Sc, Diploma

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office