Opening For Customer Service Executive For Pune (Baner) Location

  • icon job experience 0 - 2 Years
  • icon job opening 10 Openings
  • icon salary 3.0-4.0 Lac/Yr
  • icon job location Baner Pune
  • Face-to-Face interview Face-to-Face interview

Job Description

Customer Service / Sales Representative Responsibilities:

• Manage all inbound and outbound calls in a proficient and timely manner

• Assisting the clients with the booking process over the telephone and ensure all booking requests are managed and handled in a professional manner.

• Ensuring payments and related paperwork are explained and assist the customer in completing the booking process.

• To ensure all administration and paperwork is processed efficiently in compliance with the company policy

• Responding promptly to customer queries and resolving the queries within the stipulated SLA coordinating with the concerned department.

• Responding to emails in a prompt and efficient manner.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Have a thorough knowledge of our products and services.

• Keeping records of customer interactions, transactions, comments, feedback and complaints.

• Work closely with your colleagues in delivering exceptional customer service to the customers.

• Ensure customer satisfaction and provide professional customer support.

• Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions.

• Manage a portfolio of existing key accounts / customers

• Building and maintaining strong, long-lasting customer relationships

• Overseeing customer account management, including an understanding of customer requirements and identifying potential opportunities, also proposing suitable solutions within our product line

• Meet Individual / team qualitative and quantitative sales targets

• Excellent team player and mentoring new and existing staff as and when required.

Skills:

• 2-3 years’ experience of Contact Centre, Call Center or Hospitality industry is preferred

• Freshers can also apply

• Customer focused with strong selling and negotiation skills

• Basic accounting knowledge preferre
  • Experience

    0 - 2 Years

  • No. of Openings

    10

  • Education

    B.Com, Any Bachelor Degree

  • Role

    Customer Service Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    Female

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Talent Corner HR Services Pvt Ltd

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