Opening For Customer Service Executive For Pune (Baner) Location

Talent Corner HR Services Pvt Ltd

Customer Service / Sales Representative Responsibilities:

• Manage all inbound and outbound calls in a proficient and timely manner

• Assisting the clients with the booking process over the telephone and ensure all booking requests are managed and handled in a professional manner.

• Ensuring payments and related paperwork are explained and assist the customer in completing the booking process.

• To ensure all administration and paperwork is processed efficiently in compliance with the company policy

• Responding promptly to customer queries and resolving the queries within the stipulated SLA coordinating with the concerned department.

• Responding to emails in a prompt and efficient manner.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Have a thorough knowledge of our products and services.

• Keeping records of customer interactions, transactions, comments, feedback and complaints.

• Work closely with your colleagues in delivering exceptional customer service to the customers.

• Ensure customer satisfaction and provide professional customer support.

• Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions.

• Manage a portfolio of existing key accounts / customers

• Building and maintaining strong, long-lasting customer relationships

• Overseeing customer account management, including an understanding of customer requirements and identifying potential opportunities, also proposing suitable solutions within our product line

• Meet Individual / team qualitative and quantitative sales targets

• Excellent team player and mentoring new and existing staff as and when required.

Skills:

• 2-3 years’ experience of Contact Centre, Call Center or Hospitality industry is preferred

• Freshers can also apply

• Customer focused with strong selling and negotiation skills

• Basic accounting knowledge preferre

• Experience

  0 - 2 Years

• No. of Openings

  10

• Education

  B.Com, Any Bachelor Degree

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office