Customer Service Freight Forwarding

  • icon job experience 1 - 3 Years
  • icon job opening 2 Openings
  • icon salary Not Disclosed
  • icon job location Ahmedabad
  • Face-to-Face interview Face-to-Face interview

Job Description

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Co- ordinate with Customer about queries/ shipment and update follow up on regular basis.

Negotiate Price desk with overseas partners & getting competitive rates.

Quoting rates to clients after negotiating with various agents.

Co-ordinate with sales team, accounts team, shipping lines, custom house agents

Coordinate for the operational activities of the ongoing shipments with customer, agents and shipping lines.

Follow up over all export consignment on daily basis.

To ensure Invoicing for accounts are printed & delivered as per deadlines defined.

Handle top accounts, ensure retention & growth is planned in line with the company objectives

Direct co-ordination with shipping lines, overseas Offices for Operational issues & shipment planning/execution of shipment.

Timely updating to clients about the shipment status

Handling of all types of correspondence with the overseas agent/forwarder and shipping line independently.

Resolution of customers complaints/queries.

Tracking the shipment and inform to buyer/customer.

Handling Job Costing & Billing of Branch

Preparing DSR weekly & send to Reporting Manager.

Handle customer complaints according agreed service level and offer clients appropriate service and solution to minimize the impact of non-quality

Very Strong Export/IMPORT operational knowledge

Customer oriented

Team Management skills

Negotiation skills
  • Experience

    1 - 3 Years

  • No. of Openings

    2

  • Education

    Any Bachelor Degree

  • Role

    Customer Service Executive

  • Industry Type

    Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About ASJ Global logistics (india) Pvt.Ltd

ASJ GLOBAL Logistics is the leading Integrated International Logistics Solutions provider company with a global coverage of 51 countries with 215 representative offices worldwide.

We provide technology oriented integrated supply chain solutions, end-to-end, comprehensive and outsourced Logistics Solutions. As a one-stop, international logistics services provider, ASJ GLOBAL offers international air freight forwarding, international sea freight forwarding, customs handling import & export of goods, warehousing and distribution to dedicated transport solutions, and last-mile delivery to both B2B and B2C businesses across globe and some of the most remote corners of the world.
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