Customer Service - Panchkula

Tattva Spa and Wellness

Job description

This is a full-time on-site role for a customer care Specialist located in our office in Chandigarh/Panchkula. As a Customer Care Specialist, you will be responsible for delivering excellent customer support, ensuring customer satisfaction, handling customer inquiries and complaints, and providing a positive customer experience. You will use your phone etiquette skills & Email communication skills to communicate effectively with customers and resolve any issues they may have.

Company Website:

Key Responsibilities:

Diligent management of all customer communication points including calls, emails, social media messages, google listing messages.

Drive adoption and utilization of CRM platform, including reporting and dashboard analysis for tracking key business metrics

Be the voice of Tattva Wellness and first point of contact for all in-coming queries (through calls, website and social media)

Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Spa services, whilst following up with prompt feedback

Schedule appointments for guests in an efficient manner through booking tools

Develop understanding of beauty and spa business (therapies and its advantages) and be able to guide guests on the same

Actively seek guest feedback and maintain records of the same while escalating to the relevant internal teams for service or process improvement

Actively track all social media for guest feedback

Promote memberships and manage membership queries. Promote Gift vouchers and manage related queries

Work closely with the marketing and sales team to plan and execute strategy for customer care to achieve business goals.

• Experience

  1 - 6 Years

• No. of Openings

  5

• Education

  Higher Secondary, Diploma

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office