Customer Service Executive

SkillLoom Solutions

Customer Relation Executive (CRE)

(Need fluent in English)

Roles & Responsibility :

To be responsible for making outbound calls on a daily basis using data provided.

To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors.

Handling Customers & their complaints

Feedback callings

Handling Appointments

Managing and scheduling appointments for procedures

To convert the calls to new business leads.

To achieve agreed personal and departmental targets captured from calling data provided.

To inform potential clients on the companys products and services.

To gather relevant School and Corporate information.

To use company databases to gain potential leads.

To be proactive in identifying opportunities for new business.

To input and maintain guest information onto the company database.

To ensure guest satisfaction at all times.

Handle telephone queries.

To build relationships with colleagues and clients.

To deal with clients in a professional manner at all times aligned to our brand values.

To ensure service is prompt, polite, and professional standards are kept.

Location : Churchgate (Near Railway station)

• Experience

  1 - 7 Years

• No. of Openings

  5

• Education

  Higher Secondary

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office