Customer Service Executive

Qubehealth

Roles & Responsibilities:

- Request an appointment with a Doctor for a virtual consultation.

- Request an appointment with the Diagnostic facility for themselves and their family members.

- Enquire about their QubeCredit facility (provided by QubeHealth).

- Enquire about their Employer-provided, Group Mediclaim Policy (details made available to QubeHealth by that Employer, and displayed within the QubeHealth system).

- Guidance in making the right choice of a hospital or a clinic.

- Emergency assistance of an Ambulance or a Doctor.

- Maintaining a positive, empathetic, and professional attitude toward customers always.

- Respond promptly to customer inquiries.

- Communicating with customers through various channels (calls, emails, messages).

- Acknowledging and resolving customer complaints.

- Knowing Qube products inside and out so that they can help the customers efficiently.

- Maintaining records of customer interactions, transactions, comments, and complaints.

- Communicating and coordinating with the internal team where necessary.

- Share insights basis customer interaction to improve the process.

- Ensure customer satisfaction and provide professional customer support.

Requirements:

QubeHealth does not discriminate on the basis of age, gender, or social background. However, the ideal candidate would possess the following background:

i. High school diploma, general education degree, or equivalent.

ii. Ability to stay calm when customers are stressed or upset.

iii. Comfortable using computers and should have their own device to work out.

iv. Experience working with customer support tools such as HubSpot would be an advantage.

v. Candidates with a marketing background are preferable.

vi. Willing to provide a dedicated 9 Hours per day (8 am to 9 pm, Monday to Saturday, any 9-hour slot) to Work-From-Home.

vii. Possesses a capable PC or Laptop, with a reliable electricity and internet connection.

• Experience

  0 - 6 Years

• No. of Openings

  2

• Education

  Higher Secondary, Any Bachelor Degree, B.Com

• Role

  Customer Service Executive

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home