Customer Service Executive

One75MB HRM Pvt Ltd

1 - 4 Years
3 Openings
1.0 - 3.0 Lac/Yr
Face-to-Face interview
Mumbai

Key Skills

Customer Care Customer Communication Call Center Customer Care Executive Walk in

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Job Description

The job role involves extensive customer communication, handling financial transactions, coordinating exchange management, resolving consumer inquiries, tracking orders, and collaborating across departments, requiring strong communication, problem-solving skills, and familiarity with financial transactions.

Key Skills

- Extensive customer communication across various channels

- Efficient handling of financial transactions and refunds

- Proactive exchange management to reduce returns

- Resolving consumer inquiries and coordinating non-delivery issues

- Initiating post-service sales calls and abandoned cart recovery

- Coordinating with cross-functional departments for issue resolution

- Proficiency in using MIS and reporting tools